Heloo Health
This Privacy Policy explains how Heloo Health (“we”, “us”, “our”) collects, uses, stores, and shares information when you use the Heloo Health mobile application and website at heloohealth.com (together, the “Services”).
Heloo Health is an educational health companion. It does not provide medical diagnosis, treatment, or emergency services. Always consult a qualified clinician or pharmacist for medical decisions.
1. Who we are
Heloo Health is operated in connection with the product branded Heloo Health / heloohealth.com. For privacy questions, contact us at privacy@heloohealth.com or hello@heloohealth.com.
2. Information we collect
2.1 Account information
- Email address and authentication credentials (handled via our auth provider)
- Optional profile details you provide (name, date of birth, sex, conditions, medications)
- Optional profile photo if you upload one
2.2 Health-related content you submit
- Lab report files (e.g. PDF or images) and extracted test markers
- Prescription images/PDFs and medicine details you confirm
- First-aid / self-care answers and episode notes you enter
- Messages you send to Heloo Copilot
- Wellness data you track in the app (e.g. water intake, habits), which may be stored on your device and/or in your account
2.3 Technical & usage data
- Device type, OS version, app version
- Approximate network information needed to deliver the Services
- Crash and performance logs (if enabled)
- Location data only when you use features that require it (e.g. Territory walk tracking) and grant permission
2.4 Website
Our marketing website may collect standard server logs (IP address, browser type, pages visited) and any information you send us by email.
3. How we use information
- Create and secure your account
- Provide app features (labs, trends, prescriptions, Copilot, wellness tools)
- Process documents and generate educational explanations using AI services
- Send transactional messages (e.g. password reset)
- Improve reliability, safety, and user experience
- Comply with law and protect against misuse
We do not sell your personal information.
4. AI processing
Some features use artificial intelligence (for example, explaining lab markers or answering Copilot questions). Content you submit for those features may be sent to our backend and third-party AI processors solely to generate the requested educational output. We configure these services for product functionality — not for advertising profiles.
AI outputs can be incomplete or incorrect. They are for learning and discussion with a clinician, not for self-diagnosis or treatment decisions.
5. How we store & protect data
- Account and cloud data are stored with our infrastructure providers (including Supabase for authentication, database, and file storage)
- Some features keep data locally on your device
- We use industry-standard safeguards such as encrypted transport (HTTPS/TLS) and access controls
- No method of transmission or storage is 100% secure; we work to reduce risk but cannot guarantee absolute security
6. Sharing of information
We may share information with:
- Service providers who help us operate the Services (hosting, authentication, storage, AI processing, analytics if enabled) under contractual obligations
- Legal authorities when required by law or to protect rights, safety, and security
- Successors in a merger, acquisition, or asset transfer, subject to this Policy or equivalent protections
We do not share your health content for third-party marketing.
7. Permissions on your device
Depending on features you use, the app may ask for:
- Camera / photos — upload lab reports and prescriptions
- Notifications — water and medicine reminders
- Location — Territory walk/run tracking
You can deny or revoke permissions in your device settings. Some features will not work without them.
8. Data retention
We retain account and health-related data while your account is active and as needed to provide the Services. You may request deletion of your account and associated cloud data by contacting privacy@heloohealth.com. Local device data can be removed by clearing app data or uninstalling the app. We may retain limited records when required by law or for legitimate security purposes.
9. Your choices & rights
Depending on where you live, you may have rights to:
- Access or update profile information in the app
- Request a copy of personal data we hold about you
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
To exercise these rights, email privacy@heloohealth.com. We may need to verify your identity before fulfilling a request.
10. Children
Heloo Health is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will take appropriate steps.
11. International transfers
Our providers may process data in data centers outside your country. Where we do so, we take steps designed to ensure appropriate protections consistent with applicable law.
12. Third-party links
The Services may link to third-party sites or resources. Their privacy practices are their own. Review their policies before sharing information with them.
13. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Services after changes means you accept the updated Policy, except where additional consent is required by law.
14. Contact
Heloo Health privacy inquiries:
Email: privacy@heloohealth.com
General: hello@heloohealth.com
Website: https://heloohealth.com